Just like World of War Craft but swap the magic and swords for…cleaning supplies? This is real life now and just like any kid, adults like to have fun too. Use company products to involve customers on a whole new level. Why not create incentives to explore company websites with quests and missions, interacting with products and giving us all a break from the lusterless lifestyles of middle America. That’s what some companies are starting to explore.
Online quests have proven to be tremendously popular. The trick is: how do you harness that level of engagement for something that’s not a game?
Some websites do this by applying quests to different types of activities. Chore Wars turns household chores into an adventure. Players can earn 20 experience points and 10 gold pieces just by emptying the dishwasher. The Extraordinaries, an iPhone app, has quests for mapping neighborhood playgrounds or locating defibrillators for the First Aid Corps.
Recently, companies have tried increasing customer engagement by adding game mechanics to their website like badges, points and leaderboards. Quests take it a step further by allowing businesses to guide visitors through a custom series of high-value actions — also rewarding users for their engagement.
Rewarding customers for time and attention
Quests are about rewarding people for spending time on your website, and more importantly — paying attention. Time and attention are getting increasingly hard to capture, so why not reward for it? Assuming you have quality content on your site, what else can you do to keep people around? What if there was an extra stickiness layer to engage visitors? That’s where quests come into play. It’s not just about the rewards; it’s about the journey that your visitors embark on.
Visitors that engage with quests are up to three times more likely to revisit a website. Why? For one thing, they enjoy the gratification of winning, and they would like to repeat it. These visitors might have also gained points or virtual currency that they can use towards a reward. The airline industry uses this method in the form of frequent flyer miles. In a competitive industry, it’s a staple for gaining customer loyalty.
If your quests are entertaining and well executed, visitors are more likely to return. It can be about the experience and not as much about gaining points. Be warned, however, that it’s imperative to refresh your quest content. If someone has completed 50% of your quests, but the others aren’t of interest, they may decide to go elsewhere.
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